Comp and phone has been HACKED. What to do?!!?

So my cousin's computer and phone have been completely HACKED. She can't use the internet.. because everytime she does it just leads her to some ridiculous website. it's impossible for her to read her email because apparently someone reads it before she does. She's also been getting strange texts.. she said that the hacker knows the passwords to everything - her myspace, email and even knows her house address and social security..crazy, i know!

i've been looking online trying to see if i can get any info for her to tracking down a hacker.. but no such luck yet. So is there any way she can track this hacker or get rid of it?

*She's had a virus on her comp for a while and it keeps coming back. She wants to shut down her phone but she's afraid the hacker will find out the new number and it will start all over again!

SO any help u can give me would be highly appreciated.. thanks!

Comp and phone has been HACKED. What to do?!!?

if its that serious, she needs to stop using her computer and phone. take them both to professionals, and, if they have her social security number she should go to the police. Oh...and notify her bank, and credit card companies etc.

Comp and phone has been HACKED. What to do?!!?

For the PC:

-Format the PC

-Use a different computer to change the password of everything.

-Change security questions.

-Keep your PC updated with patches, antivirus, anti-spyware etc.

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Comp and phone has been HACKED. What to do?!!?

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